Shipping, returns and replacement
Last updated 24 July 2026. These terms apply to retail orders placed on this website. Bulk orders follow the terms on your quotation.
Shipping
Dispatch time
Orders are packed and dispatched from Tasgaon within 24 to 48 working hours. Orders placed on Sunday are dispatched on Monday.
Delivery time
Maharashtra: 2 to 4 days. Rest of India: 4 to 7 days, depending on pincode and courier.
Charges
Free on orders above ₹999. A flat ₹59 applies below that, shown before payment. Cash on delivery adds ₹29 handling.
Tracking
A tracking link is sent on WhatsApp and email as soon as the parcel is picked up.
Returns and replacement
Damaged or leaking packs
Send photos of the pack and the outer box within 7 days of delivery. We replace the pack or refund it, whichever you prefer.
Wrong item delivered
We arrange a pickup and send the correct pack at no extra cost.
Food safety
Because raisins are a food product, opened packs cannot be returned unless there is a quality issue.
Refund time
Approved refunds are credited to the original payment method within 5 to 7 working days.
Cancellation
Orders can be cancelled free of charge until they are dispatched. Once a tracking link is issued, refuse the delivery instead and the amount is refunded after the parcel returns to us.
Privacy
We collect your name, mobile number, email and delivery address only to process orders, send dispatch and tracking updates, and issue invoices. We do not sell or share this information with anyone outside the couriers who deliver your parcel. Payment details are handled entirely by the payment gateway. We never see or store your card or UPI credentials. If you want your details removed, message us on WhatsApp and we will do it.
Terms of use
Retail orders placed on this website are governed by the policies on this page. Bulk orders are governed by the terms stated on your quotation, which take precedence for those orders. Prices shown are in Indian rupees and inclusive of applicable taxes. Any dispute is subject to the jurisdiction of the courts in Sangli, Maharashtra.